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FAQ`s

1. what do we offer?

We offer a digital typesetting service.

With our service you can have individualized typesets formulated 24/7 without leaving the sofa.

By the way: typesetting, writing, letters….all the same 😉

2. What exactly is a digital typesetting service?

A digital typesetting service is a writing service that creates fonts individually for you without you having to leave the sofa.

365 days a year, 24/7, you can have any request formulated into a professional font.

Without an appointment, without long waits, without much effort.

Simply describe your problem in brief and our experts will formulate a competent brief for you.

Translated with www.DeepL.com/Translator (free version)

 

3. Why do I need a typesetting service at all?

Do you know that too?

You have received a letter from an authority and now you have to answer it. You basically know what you want to say, but you find it difficult to formulate the whole thing.
Maybe you want to tell your gas supplier that the annual statement is not correct.

How do you write it now?

Your landlord wanted to have your heating system repaired long ago. Now you want to ask him in writing and for the last time to finally repair the heating.
But you don’t have time to deal with the wording and text formatting.

You need a notice of termination for your gym, but you don’t know exactly what is important in such a notice?

A debt collection agency has sent you a letter and wants to get money from you, although this is unjustified.

How do you answer?

And exactly for such moments you need a writing service!

So that you don’t have to deal with the formulation or editing of a letter yourself anymore, but you can still stand up for your rights and claims, we capture your concerns in professional briefs for you.

That`s our service!

 

4. What are the advantages of a digital typesetting service?

The advantages are clear

and all this is 100% safe and discreet

guaranteed!

have a look at our warranty here

 

5. What does a written statement look like?

Our fonts are created according to the writing and design rules for text and information processing in accordance with the DIN 5008 standard. These are the basic standards for work in offices and administration.

We will also insert your font in a DIN 5008 standardized letterhead adapted to your needs.

To give you an idea of what a finished font looks like, we have provided you with a sample copy to view:

 

6. What exactly is written?

Your will counts!

We only write what you want.

Explain to us your facts and what you want to say in your brief and we will write it down as a competent, serious and immediately ready to use brief.

We will not legally examine your facts, but will only reproduce the contents of your statement in perfect official German.

Since we have many years of experience in the field of correspondence, we know exactly what is important in a written statement and can therefore optimally write your request.

In the future, you will be able to assert your interests with the highest professionalism and nobody will notice that you did not write it by yourself.

And let’s be honest:

we all know that the written word has a much higher evidential value than the spoken word.

7. How do I get my digital typesetting?

Quite simple!

The way to your digital typesetting is done in just a few steps:

1. answer a few questions so that we understand what it is all about.

2. when you have received a letter that you want to answer, just upload it.

3. tell us what you would like to have written in headwords or tell us in a voice message.

4. now you only have to pay and choose the delivery date.

Your digital typesetting is ready.

 

8. How do I have to communicate my facts?

The best way is to explain in short sentences what your circumstances are. The more information you give us (when, where, why, date, time, amount, deadline, etc.), the better we can prepare your brief. You can also tell us your facts in an audio file, if you prefer. Please try to tell us loud and clear in the audio recording what happened and what you would like to tell the recipient. Please make sure that the voice recording does not exceed 1 minute.

Below are a few examples of how you should tell us what happened:

Example 1

I have a problem with my landlord. He does not want to repair my heating. I have already asked him to do so by e-mail in December 2019, but he does not respond. I want to tell him that he has to repair my heating immediately, otherwise I will reduce the rent by 50,00 EUR from February on. So far I pay 650,00 EUR and if he does not repair the heating, I will only pay 600,00 EUR. As an attachment I would like to attach a copy of my last letter to the written statement so that my landlord knows that I have written to him before. I would also be prepared to cancel the apartment without notice if he does not contact me at all. Then I will leave my apartment, without renovation work, until March 1, 2020. I want my landlord to answer me within the next 7 days.

Example 2

I have received a letter from a debt collection agency because I allegedly did not pay an invoice from supermarket XY of 35.98 EUR in September 2019. However, I already paid the invoice on November 15, 2019. I would like to tell them that I will not pay any collection fees and I enclose a bank statement which shows that I have already paid.

Example 3

I would like to cancel my cell phone contract. I signed an annual contract with O2 on 12 December 2019 with the customer number 22344444 and the contract now ends at the end of December 2020. I have to cancel three months before. I also want to keep the cell phone and continue to pay the installments of 25.00 EUR, but I don’t want the contract anymore. I want them to send me a cancellation confirmation and I don’t want them to keep calling me for advertising.

Example 4

The job center wants me to pay back 100,00 EUR because they transferred too much to me in April 2019. In April 2019 I worked for one month at the company Wusterhausen in Krefeld, Germany, but did not get my whole salary of 1.250,00 EUR. I got only 650,00 EUR. I also have an account statement which shows that I did not receive that much salary from the company. But if the job center is right and I received the money without justification, I would like to make an installment payment proposal of 20,00 EUR per month right now. You can deduct the installments directly from my ALG II, but the month after next for the first time. I would like the job center to answer me within two weeks.

9. What will all this cost me?

The registration and the digital file folder (DAk) are free of charge for you. You only pay for the typeset you have created.

Otherwise there are no further costs for you.

There is no subscription and no hidden costs!

Please have a look at our prices.

10. Why do I have to register before I can order a typeset?

For the absolute protection of your data and the confidentiality of your request, it is important for us that you register before you order a document.

With your registration you will already receive your free digital file folder.

The registration and the digital case file are free of charge for you.

 

11. What do I need to register?

All you need for registration is a current e-mail address and a strong password. As soon as you have registered, we will send you a confirmation link to the e-mail address with which you registered.

By clicking on the link in your e-mail you will be automatically redirected to our website and your digital file folder will open.

This process is absolutely free for you.

 

12. Why should I upload a letter?

If you have received a letter that you would like to reply to and you would like to have a brief created for this letter, then simply upload it when you place your order. This has the advantage that we can create a more targeted font and that you can later better understand the correspondence with the respective recipient.

But it is also not bad if you cannot upload a letter.

 

13. What is a digital file folder?

The digital file folder, also called DAk, is similar to a physical file folder, only digital. You can manage all your created and uploaded fonts. You have worldwide access to your files and briefs at any time.

We provide you with the digital file folder free of charge.

14. What are the payment options?

With just a few clicks you can pay for your briefs online.

You have the possibility to pay by

to pay.

The query is made directly in the order process of the respective font.

 

15. Where can I find my invoices?

We will send you an invoice by e-mail for each font ordered. You can also view all invoices directly in your digital file folder.

 

16. Are the briefs also written in another language?

No.

We always write the letters in German.

17. What about data security?

The security of your data is very important to us and is our highest priority. For this reason, our data protection officer makes every effort to ensure the security of your data and documents. You can find more information on this in our privacy policy .

 

18. Will my case be treated confidentially?

Of course, we will treat every single fact that you tell us with the utmost confidentiality and make sure that unauthorized third parties do not find out about it. Each of our employees is obliged to handle your request with the utmost care and absolute discretion.

Have a look at our warranty.

 

19. Can I send my written statement by e-mail?

Sure!

You can include and send each brief in your own e-mail. You can also book our mailing service.

Have a look at our products.

 

20. What is a word converter?

If you want to make additions to your completed typeset yourself, then choose our Word Converter directly in the order process of your typeset. We will provide you with your finished typeset in both protected PDF format and in editable Word format.

 

21. What exactly happens with the fax service (Basic Fax)?

You can choose our fax service for a comfortable and quick sending of your documents. For this we need a current fax number of the recipient and your digital signature. As soon as we have finished writing your brief, we will immediately send your brief to the fax number you have given us. At the same time as we send the fax, we will provide you with your document in your digital file folder. After the fax has been sent, you will also receive a fax transmission confirmation in your digital file folder. We will try to reach your recipient 5 times. If we are not able to send the fax successfully during these attempts, we will inform you immediately. Together with you we can then look for another solution. Please make sure that the fax number of your recipient is correct. If you have any questions, please contact us. We are happy to help you!

 

22. What exactly is the postal service (Basic Post)?

You would like to send your created typeset by post but do not have a printer. Then our postal service is exactly the right thing for you! We will send you your finished typeset in duplicate including a stamped envelope. All you have to do is sign your document, put it in the envelope and drop it in the mailbox. With our mail service you save on printing and paper costs and no longer have to stand in line forever.

 

23. How do I delete my registration?

It’s a pity that you want to leave us.

If you would like to delete your registration, please send us a short e-mail and we will immediately and irretrievably delete your digital file folder with all its contents (data, briefs, invoices and uploads). Before deleting your digital file folder, you should make sure that you secure all your documents and briefs externally. Of course, you can register with us again at any time.

We look forward to seeing you again!

 

24. What do I do if I cannot log in?

Are you unable to log in to your Digital Folders because your email and/or password is not recognized or displayed as invalid?

Then please check the following points first:

1. are there any typing errors when entering your email or password?

2. was the caps lock key pressed by mistake?

3. have any symbols or spaces before and after the e-mail address been removed?

If points 1 to 3 do not solve the problem, please contact us so that we can find a solution together – contact support.

 

25. Where can I get help?

Do you still have questions or need our help?

Then use our contact form or write us an e-mail to support@wigedis.de.

We are at your disposal Monday to Friday from 9:00 to 18:00. *

* except Sundays and public holidays

Your WIGEDIS Team